Register a system and get a license

Each FireSight installation is a system on the portal, identified by its system serial. You register it by uploading its activation request, then ask for licenses for it.

Register a system

In FireSight, open Settings, License, and click Download activation request. It saves firesight-<serial>.req. See Licensing.
On the portal, open Systems & licenses.
Under Register a system, optionally enter a Name (such as Production).
Choose the file under Activation request (.req) and click Register system.

The portal says System … registered. and opens the system's page.

Registering the same system again (for example with a newer request) updates its details. A system registered to another organisation can't be registered again: This system is already registered to another account. If it changed hands, contact FireSight support.

Activation request messages

Message	What to do
That isn't a FireSight activation request.	Upload the `.req` file from Settings, License, Download activation request, unchanged.
The activation request is damaged. / The activation request is damaged or was changed.	Download a new one and upload it unchanged.
This request was made for a different portal key. Update FireSight, then download a new one.	Upgrade FireSight, then download a new request.
The activation request isn't valid.	Download a new one. If it happens again, contact support.
That file is far too large to be an activation request.	You chose the wrong file.

The Systems & licenses page

Your organisation's name, your reseller if you have one, and the Systems table:

Column	Shows
System	The name (or host name). Click it to open the system.
Serial	The system serial.
Version	The FireSight version it last reported.
Firewalls	The firewalls in use it last reported.
License	N firewalls to date, No license or Revoked.

A system's page

System shows the facts the portal holds:

Field	Shows
Serial	The system serial.
Customer	Your organisation.
Host, Version, Firewalls in use	From the latest activation request or online renewal.
Registered	When.
Last seen	The latest activation request or online renewal.
Hardware	How many hardware properties are recorded (hashes only).

Licenses lists every license for the system: License (ID, current, revoked), Firewalls, Valid (from and to) and Issued (when and by whom).

Ask for a license

Under Ask for a license:

Choose what I need:
- A license for this system;
- A renewal;
- More firewalls.
Enter the number of Firewalls (it starts at the current license's count, or the firewalls in use).
Optionally add a Note: an order number, the term, anything FireSight should know.
Click Send request.

The request goes to your reseller if you have one, otherwise to FireSight: Request sent to … You'll get an email when the license is ready. Requests lists your recent requests and their status (open or done).

When a license is issued, everyone active at your organisation gets an email: FireSight license ready for ….

Download and install a license

On the system's page, click Download .lic next to the license. The file is named <serial>.lic.
In FireSight, open Settings, License, Install a license file, choose the file and click Install license.

Revoked licenses can't be downloaded. A renewal issued to start in the future can be installed straight away: FireSight keeps it until its start date.

Moved to new hardware?

If FireSight says its hardware no longer matches the license (for example after a move or rebuild), the license keeps working for 30 days while it is re-hosted:

In FireSight on the new hardware, click Download activation request.
On the system's page, under Moved to new hardware?, choose the file and click Upload and request re-host.

The request must come from the same system (the same serial); otherwise the portal says That request is from system …, not …. The portal saves the new hardware details and asks for a re-host: New hardware details saved, and a re-host was requested. Install the new license file when you get it.

A completely new installation (a new database) has a new serial: register it as a new system instead.